Speak with the Quantum Urology Clinic team

Choosing the right way to reach us

• To be seen — submit an appointment request rather than a message; it captures what the team needs to arrange care
• To refer a patient — clinicians should use the referral portal so documents are attached securely
• To ask a practical question — use the contact form on this page
• For an emergency — contact your local emergency service; this website is not monitored for emergencies

What happens after you send a message

Every message receives a reference number. A member of the clinic team reads it, routes it to the right person, and replies — usually within two business days. If your message describes a clinical concern, the team may ask you to submit an appointment request so the information can be recorded properly against your care.

What not to send

Please do not send detailed clinical information, images of a symptom, or test results through the general contact form. Those belong with an appointment request or a clinician referral, where they are handled as clinical records with the appropriate access controls.

Privacy

Everything you share with Quantum Urology Clinic is treated as confidential health information. Only the members of the clinic team who need your details in order to arrange or provide your care are able to see them, and notifications we send you never contain clinical detail — only a reference number and a neutral subject line.

Accessibility and language

If you need this information in another format, or you would find a telephone conversation easier than writing, say so in your message and the team will accommodate it. The website is designed to work on a small screen, with large tap targets and readable text, because most patients reach it from a phone.