Legal
Privacy policy, cookies and terms
These documents are drafts prepared for review. They must be approved against the applicable laws and requirements in each operating country before publication.
Information we collect
When you request an appointment, submit a referral or contact the clinic, we collect the information you provide in the form. This may include your name, date of birth, contact details, country of residence, the general area of concern you select, your preferred appointment dates, and any documents you choose to upload.
We aim to collect the minimum information needed to respond to your request. You are never required to describe your medical history in a website form.
How we use your information
Your information is used to respond to your request, to arrange and confirm appointments, to keep an accurate record of your consent, and to operate the clinic safely and lawfully.
We do not send medical details to analytics or advertising services, and we do not place medical information in email subject lines or message previews.
How your information is stored
Submissions and uploaded documents are stored in a secured system with access limited to authorised clinic staff by role. Documents are stored privately, never in publicly accessible storage, and links to them expire after a short period.
Access to records is logged, and marketing staff cannot access clinical notes or medical documents.
Consent
We record the consent you give, together with the date, time and the version of the policy you accepted. Marketing consent is separate, optional, and can be withdrawn at any time.
Data retention
Retention periods are configured by the clinic in line with local requirements and professional obligations. Details to be confirmed by the clinic and its advisers.
Your choices
You may ask what information the clinic holds about you, ask for corrections, or withdraw marketing consent. Contact the clinic to make a request.
Terms of use
This website provides general information about Quantum Urology Clinic and allows patients and clinicians to submit requests. It does not provide diagnosis, treatment or emergency care.
Submitting a request does not create a confirmed appointment or a doctor–patient relationship. An appointment is confirmed only after the clinic contacts you.
We are not able to guarantee outcomes, and nothing on this site should be read as a promise of a particular result.
Compliance status
These policies have been prepared as drafts for review. Quantum Urology Clinic does not represent that the platform is legally compliant in any territory until the clinic's legal and privacy advisers have reviewed and approved the final implementation.
What this policy covers
This policy explains what information Quantum Urology Clinic collects through this website, why it is collected, who can see it, how long it is kept and what choices you have. It covers appointment requests, clinician referrals, contact messages, patient portal accounts and uploaded documents.
Information we collect
- Details you provide in a form — name, contact details, territory, the concern you describe and any dates you prefer
- Documents you upload — previous results, scans, reports and letters
- Account information if you create a patient portal account, including notification preferences
- Consent records — what you agreed to and when
- Basic technical information needed to keep the service secure and working
Why we collect it
The purpose is to arrange and provide your care: triaging your request, contacting you, preparing for your appointment, keeping a record of what was agreed and following up. Marketing consent is recorded separately, is optional, and can be withdrawn at any time without affecting your care.
Who can see your information
Access is restricted by role. Clinical documents and notes are visible only to clinical members of the clinic team; administrative and marketing roles cannot open them. Access is logged, and staff accounts are granted only by a clinic administrator.
How long we keep it
Clinical records are retained for the period required by the applicable law and professional guidance in your territory; the clinic confirms the specific retention period on request. Information collected for marketing is deleted when you withdraw consent.
Your choices
- Ask what information is held about you
- Ask for an inaccuracy to be corrected
- Withdraw marketing consent at any time
- Choose how the clinic contacts you, and turn individual notification types on or off in the patient portal
- Ask a question about this policy through the contact form
Security
Data is transmitted over encrypted connections and stored in access-controlled systems. Uploaded documents are held in private storage, never in a publicly reachable location. Notification previews contain a reference number and a neutral subject line only, so nothing clinical is visible on a lock screen.